Shipping policy

 

Goods are usually dispatched within 3 days of order receipt. 

 Australia

We offer standard shipping at a flat rate of $10.95 which is charged automatically at checkout. For standard shipping deliveries please allow 5-10 business days for delivery. * Delays may occur during holidays or due to extreme weather. 

 

Standard shipping services are shipped using Australia Post or Sendle Couriers.

 

We can ship to PO Boxes via Australia Post services only.

 

We offer Express Post shipping at a flat rate of $15.95, this service can be selected at checkout.

PLEASE NOTE

The timeframe are estimates only and delivery time may be longer to some destinations. Delivery estimates commence from the date of dispatch, not date of order. While we strive from 1-3 days, during busy periods, orders can take up to 5 business days to dispatch.

 For the latest info on domestic deliveries please refer Australia Post Domestic service updates

 

Free shipping
Free standard shipping on orders over a total cost* of $100 within Australia.

You can choose to upgrade free standard shipping to the Express Post service for an additional $5. This service can be selected at checkout.

 

*Total cost: Total amount on order before shipping fee is added and after any promotional discount code applied. 

 

Re-Delivery fee

In the event a parcel is re-sent back to us due incorrect address, non-collection, or no contact from the customer after the card has been left by Australia Post, a re-delivery fee of $9.95 will be charged to have this item sent back to you. 

 

International shipping – customs, duties, and tax

We ship from Australia.

All international orders will be subject to your own countries customs procedures and duties and taxes on imports. Please note if you refuse to pay duties and taxes or fill in customs paperwork and your order is returned to us, shipping and return shipping will be covered by you, the customer (taken out of your refund)

New Zealand

We offer standard shipping to New Zealand at a flat rate of $14.95 through DHL (Sendle) which is charged automatically at checkout. For standard shipping deliveries please allow 6-27 business days for delivery based on location. * Delays may occur during holidays or due to extreme weather. 

 

Singapore 

We offer standard shipping to Singapore at a flat rate of $25 through DHL (Sendle) which is charged automatically at checkout. For standard shipping deliveries please allow 6-27 business days for delivery based on location. * Delays may occur during holidays or due to extreme weather. 

 

USA 

We offer standard shipping to the United States of America at a flat rate of $15USD through AusPost and DHL (Sendle) which is charged automatically at checkout. For standard shipping deliveries please allow 10-14 business days for delivery based on location. * Delays may occur during holidays or due to extreme weather. 

We offer express shipping to the United States of America at a flat rate of $25USD through AusPost and DHL (Sendle) which is charged automatically at checkout. For standard shipping deliveries please allow 5-7 business days for delivery based on location. * Delays may occur during holidays or due to extreme weather. 

For all other international enquiries, please contact info@suboproducts.com.au

 

We are not responsible for any delays caused by destination customs clearance processes or postage strikes. We are unable to re-direct orders once items have been dispatched.

 

Please be aware that for international orders, some countries may apply additional charges in the form of duties and/or taxes on imported items. Details of these additional costs are unknown at this time as they are enforced by the destination country and are charged in local currency. Customs policies vary from country to country. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its destination country. These costs are not included in our freight cost.