Terms & Conditions

Subo Products Terms of Use & Privacy

Terms of Use

These Terms and Conditions apply to users of the Subo Products Australia Pty Ltd (ABN: 45 615 375 678) Website. By using this site, you accept and agree to these Terms & Conditions. We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and Subo Products Australia Pty Ltd when you purchase goods from this Website. If you proceed with your purchase you are acknowledging that you have read and agree to these Terms and Conditions. We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. At all times, we will try to ensure that the images on our Website are as accurate and as close to the actual product as possible. It is essential that you use the actual written descriptions of each product when deciding to purchase a product from Subo Products Australia. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

Pricing

All prices on the www.suboproducts.com.au website are listed in Australian Dollars (AUD) and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice. Subo Products Australia will at all times use our best efforts to ensure that the prices on this Website are accurate at any point in time. The prices displayed on this Website are only current at that particular point in time & we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on our Website. In addition to the purchase price, all delivery charges, sales tax, GST, extra packaging charges and Government taxes, if any, shall be payable by the Customer.

Returns Policy

We want you to be completely happy and satisfied with your purchase from the Subo Products Australia online store. If for any reason you wish to return the product, you can do so within 14 days of the date of sale, provided that you supply proof of purchase. No questions will be asked, and we will refund the cost of your purchase. The cost of the freight for the goods being returned will be the only charge you will incur. Please contact us prior to sending your purchase back to us so we can provide you a ‘returns ID number’. Once this has been supplied simply return your item in the original packaging and we will refund the purchase within 10 business days. All shipping/handling charges are non-refundable. We recommend you return all products using registered post, as without a tracking number we will not be able to track lost parcels. If you would prefer to exchange goods rather than receive a refund, then you will be sent a replacement free of charge. Please contact us here in order to enquire about returning or exchanging goods.

Refunds & Exchanges

In the case of products purchased more than 14 days ago we will consider a refund only when a product is faulty or is returned unused, in its original packaging, with proof of purchase & in saleable condition. Used, soiled, damaged product without the original packaging will be returned to the purchaser. Once returned goods have been received & assessed by Subo Products Australia a refund may be issued. Postage and handling charges of returned products are nonrefundable unless a product is deemed faulty.

Warranty

Subo Products Australia takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 14 days of the date of sale by sending an email to sales@suboproducts.com.au. We will then work with you to rectify the situation. Subo Products Australia reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by Subo Products Australia.

Freight & Shipping Policies & Costs

We offer a flat rate of $6.95 for standard shipping Australiawide, with the exception of remote areas. Subo Products Australia reserves the right to determine if an area is deemed remote, which may result in extra shipping costs. Unfortunately, we are unable to ship outside of Australia at this time. We use Sendle and Parcel Post with Australia post. Please contact us for further information around where you can buy Subo Products overseas. Please allow between 2 & 10 days for delivery, depending on your location within Australia. All items are dispatched from our office within 48 hours of receiving your order, unless your order is placed on a weekend, public holiday or during a peak period. If placed during a sale, or peak periods such as Christmas and Back to School please allow up to 7 days for your order to be shipped (not including weekends). You will receive an order confirmation email to confirm that your order has been placed. Please check your Junk Email folder, and if you still can’t find it, please contact us with your order number to check the status of your order. In the event a parcel is re-sent back to us due incorrect address, non-collection, or no contact from the customer after the card has been left by Australia Post. A re-delivery fee of $7.95 will be charged to have this item sent back to you.

Delivery Information

Satchels are automatically labelled as “Authority to Leave”, which means that they do not require a signature. If you require a signature or personalised instructions, please add a note upon checkout or contact us directly after you place your order.

Incorrect Goods Supplied

If Subo Products Australia supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Subo Products Australia unused, in its original packaging and in saleable condition. Subo Products Australia will be responsible for the freight charges involved.

Use of Goods

It is essential that the products purchased from Subo Products Australia are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Subo Products Australia may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.

Payment

We accept payment via MasterCard, Visa, and American Express credit cards and PayPal. All credit card payments are secured via encryption on disk with AES-256. Decryption keys are stored on separate machines. No credit card information is stored by/on our Website.

Privacy Policy

Subo Products Australia values the strong relationships we have with our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Subo Products Australia and is bound by the Privacy Act 1988 (Cth) (“the Privacy Act”) and complies with the National Privacy Principles (“NPPs”) set out in the Act. Subo Products Australia does not permit any linkages to this site without prior permission.

Disclaimer

Without prejudice to any other rights Subo Products Australia may have, the purchaser shall indemnify Subo Products Australia for any injury, disability, death, loss, damage or expense incurred should the purchaser cancel any order or breach any term hereof. The purchaser shall indemnify Subo Products Australia for any injury, disability, death, loss, damage or expense incurred should the purchaser or anyone else using Subo Products Australia products or taking heed of any advice provided by Subo Products Australia. By clicking into this or any page on this website the purchaser agrees to our Disclaimer and the above Terms and Conditions. If you have any further questions please email us at sales@suboproducts.com.au.

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