We will send you an email to reset your password.
Frequently Asked Questions
Sometimes we do
We hold safety in the highest regard when designing and manufacturing our products. The materials used to manufacture the food bottle are PP, HDPE, TPE and silicone; all are BPA and Phthalate free.
We recommend that you do not use Subo in the microwave as it is difficult to test the food temperature inside the bottle. Instead, we suggest that you always check food is heated to the desired safe temperature before loading into Subo.
Yes. Once the food is heated to the desired safe temperature it can be loaded into Subo. Please ensure you always check the food temperature is suitable prior to giving it to your child.
Please take extra care with the platform as if this is damaged or bent out of shape it will hinder performance. You can purchase replacement parts through our online shop as required.
Please ensure that the valve located in the base of the bottle is not sealed shut. At the top of the domed shape valve, there is a 12mm slit that can sometimes stick together after washing. Gently squeeze the dome and the slit should pop apart. In order for the platform to move freely up the tube it requires airflow through the base and up through the tube. Please also check that the inlet hole in the base is not obstructed (i.e. name stickers)
Yes you can purchase replacement platforms, lids, valves and spouts as required from our online shop.
Yes just push the silicone spout through the hole in collar it will come out.
No. The fin is overmolded to the platform. There is no need to take it apart.
Subo is not designed for liquid drinks, its best used for puree or mashed viscous foods. Some examples of foods that can be used in Subo are: yogurts, smoothies, purred fruits and vegetables, soft breakfast cereals soaked in milk etc.
Yes. You can push the platform up the tube to the desired volume then fill.
Subo has volume markers in both milliliters and fluid ounces and on both sides of the bottle, located beside the windows. You may notice that one side is upside down. The Subo base and collar can be assembled on either side of the tube, making it multidirectional. The markers with the TOP nearest the spout are the ones you should be using. The top of the platform will line up with the markers indicating the amount of food remaining in the bottle.
No, we suggest that you do not freeze Subo. The Food Pod is one of our exciting upcoming products, which will allow you to freeze portions perfectly fitted to your Subo food bottle. Sign up to our newsletter to find out more.
Yes. Frozen food can be loaded into Subo to defrost.
Food safe recommends that when food has had contact with saliva it cannot be then stored for re-use.
Yes. Subo should be dismantled into 7 separate parts for cleaning. We recommend either hand washing in warm soapy water or placing your Subo in the TOP RACK only of your dishwasher. Please ensure all parts are completely dry prior to re-assembly and storage.
See Cleaning Your Subo below.
Take apart Subo you should have 7 separate parts. Put them in warm soapy water and wash with a cloth or bottle brush or place in the top rack of your dishwasher. Please dry each component thoroughly after washing.
Before each use, inspect all parts. Replace parts at first sign of damage or weakness. Make sure all parts are secure and in place before feeding.
Do not store near a source of heat or in direct sunlight as this may damage the product. Do not microwave or freeze this product.